The ControlZ warranty
Every device sold on ControlZ is covered under our warranty (18 months for iPhones and 12 months for Androids). The ControlZ warranty covers any technical and mechanical issues with the phone, such as problems with the camera, microphone, speakers, etc. — For security purposes, we kindly request customers to erase all personal data from the device before handing it over to the pickup agent. — Please note that ControlZ will not be liable for any data loss or mishandling once the device has been collected.
Check warranty
NOTE | The warranty program governs the support process for a specific period from the date of purchase of the renewed device’s inherent mechanical or electrical breakdown that results in its inability to function as designed and intended; which is caused by defects in the materials or workmanship occurring during normal use of the Product.
Warranty Claim Details
The Warranty Claim Process
Your guide to warranty claims
- ControlZ may delete contents and reformat storage media during service if necessary.
- ControlZ will return your Device as originally configured, subject to updates.
- Latest software updates may be installed, preventing reverting to earlier OS versions.
- You are responsible for reinstalling other software, data, and passwords.
- ControlZ is not responsible for third-party app compatibility after OS updates.
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